FAQs
1. When will my order be shipped?
Shipping Charges: Free on all orders.
Handling Time: 1–3 business days.
Transit Time: 3–5 business days, depending on your location.
Delivery Time within 4-8 Business days
2. Can I change or cancel my order?
Yes — you may change or cancel your order (including shipping address details) within 24 hours of purchase.
To do so, please email us at info@lightroaster.com with the subject line:
CHANGE MY ORDER or CANCEL MY ORDER
Include your full name and order number to help us process your request quickly.
3. Who do I contact for press inquiries?
For all media and press-related questions, please contact us at info@lightroaster.com, and we will forward your message to the appropriate team member.
4. What carriers do you use for shipping?
We ship all U.S. orders via DHL Express, USPS, and UPS, depending on the most efficient route and location.
5. Are there any duties or additional fees for U.S. orders?
No. All U.S. orders are duty-free with no hidden fees.
6. What methods of payment do you accept?
We accept the following payment methods:
All major credit/debit cards
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
Apple Pay and Google Pay (if supported by your device)
7. Can I receive a refund?
Absolutely. If you’re not satisfied with your purchase, you may return the product for a full refund. Please ensure the item is unused and in its original packaging. Reach out to us at info@lightroaster.com to begin the return process.